Susan has over 20 years' experience as a lawyer, mediator and family dispute resolution practitioner. She was a coach at The College of Law, a supervisor at Bond University in their Family Mediation courses, and serves as an Associate with the Medical Mediation Foundation.

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Her commercial litigation background sharpens her ability to identify underlying legal and technical issues. Drawing on years working in the Far East, she combines practical wisdom with common-sense problem-solving to help parties move forward towards fair, sensible outcomes.

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Susan creates a calm, empathetic, safe space where people can be heard and work toward resolution, understanding that conflict is inherently stressful. She believes in cutting through complexity to find straightforward paths forward, so people can resolve their disputes and move on with their lives.